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The Diesel, EGR, & Pump People

DAMAGED OR DEFECTIVE ITEMS

Quick solutions for unpredictable situations

In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for.

There are a few important things to keep in mind:

  • Products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).
  • There are additional requirements for products that ship freight.

Damage claims in 3 Easy Steps:

  1. File a Claim
  2. Keep item in original packaging (Some items will need to be picked up for courier inspection)
  3. Receive your Replacement (A replacement will be processed immediately)
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