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Turbo Warranty Statement

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All items sold by TamerX are warranted to be free from defects from the manufacturer’s material, and workmanship prior to installation. Any alteration or improper use will void this warranty. Warranty is limited, at our discretion, to the replacement, repair, or credit of the defective merchandise. In certain circumstances we may have to confirm warranty coverage with the manufacturer. The determination of all warranty claims will be at the sole discretion of TamerX.

TAMERX warrants our remanufactured units to be free from defects in material and workmanship at the time of sale to the end user for a period of 1 year, with unlimited mileage.

TAMERX warrants our new units to be free from defects in material and workmanship at the time of sale to the end user for a period of 2 years, with unlimited mileage.

Turbocharger Troubleshooting - ( Please Read This Prior To Sending Your Turbo Back for Warranty. )


TURBO PRECHECK CHART

https://www.cummins.com/sites/default/files/2019-04/5544153_0718.pdf

Loss of power, excess smoke, high fuel consumption, overheating, high exhaust temperatures and oil leakages from the turbocharger are all symptoms that could indicate turbocharger malfunction. However, these faults are often wrongly attributed to the turbocharger because defects in other components can produce the same symptoms. The turbocharger performance can only be impaired by mechanical damage or blockage caused by dirt. This checklist provides a comprehensive list of the most common symptoms related to turbocharger failure. BEFORE replacing a turbocharger, verify the problem by consulting the attached chart provided by Holset Turbochargers.


Owner Responsibilities
• Owner is responsible for the cost of lubricating oil, antifreeze, filter elements, belts, hoses, and other maintenance items replaced during the repair.
• Owner is responsible for the operation and maintenance of the engine as specified in the applicable OE Manufacturers Operation and Maintenance Manuals.

At the time the parts are installed, Owner is responsible for the preparation of a written record containing the following:
• The date of installation of the parts.
• The Engine serial number.
• The Engine miles, hours or kilometers of operation.
• The Parts installed.

The purpose of this record is to protect the Owner's interests and to support any claim for a Warrantable Failure. Before the expiration of the TamerX Warranty Term Limits, the owner must notify a TamerX Customer Service agent of any Warrantable Failure and make the product available for inspection by TamerX.
• Owner is responsible for all travel, towing, communication expenses, meals, lodging, and similar costs incurred by Owner as a result of a Warrantable Failure.
• Owner is responsible for "downtime" expenses and all business costs and losses resulting from a Warrantable Failure.
• Warranty does not cover any direct or indirect costs, such as labor, damages or consequential damages, arising from the use of our products or parts.
• The Parts installed.

Limitations
• TamerX is not responsible for failures resulting from Owner or Operator abuse or neglect, such as: Operation without adequate coolant, fuel, or lubricants; over fueling; over speeding; lack of maintenance of lubricating, cooling or air intake systems; improper storage, starting, warm-up, run in or shutdown practices.
• Warranty does not cover any direct or indirect costs, such as labor, damages or consequential damages, arising from the use of our products or parts.
• TamerX reserves the right to interrogate Electronic Control Module (ECM) data for purposes of failure analysis.
• These Warranties are made to Owners in the chain of distribution and to the first retail purchaser only. They do not extend to subsequent purchasers.

• LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLER SHALL NOT HAVE ANY LIABILITY TO THE OTHER FOR ANY INCIDENTAL, RESERVOIR, POLLUTION, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, REVENUES, PROFITS OR OTHER OPPORTUNITIES, ARISING FROM THE PURCHASE OR SALE OF THE GOOD, MISPROCESSING OR TECHNOLOGICAL FAILURE BY THE SYSTEM OR CANCELATION OF AN ORDER RESULTING IN AN ORDER NOT BEING PROCESSED AND/OR FULFILLED, THE USE, OPERATION OR CONSUMPTION OF THE GOOD, ANY BREACH OF WARRANTY OR THE FAILURE OF EITHER PARTY TO FULLY PERFORM THIS AGREEMENT, EVEN IF SELLER WAS AWARE OF THE POSSIBILITY OF BUYER SUSTAINING SUCH DAMAGES, AND EVEN IF THE REMEDY PROVIDED HEREIN FOR A BREACH FAILS OF ITS ESSENTIAL PURPOSE OR A BREACH IS TOTAL AND FUNDAMENTAL, AND BUYER WAIVES THE APPLICATION OF ANY DECEPTIVE TRADE PRACTICES OR CONSUMER PROTECTION LAW. SELLER MAY CANCEL OR RESCIND ANY ORDER PLACED THROUGH THE SITE WITHOUT LIABILITY TO BUYER, EXCEPT FOR RETURN OF ANY AMOUNTS PAID. SELLER SHALL NOT HAVE ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. NOTWITHSTANDING ANY OTHER PROVISION HEREOF TO THE CONTRARY, SELLER’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT OF THE PURCHASE PRICE FOR THE GOOD GIVING RISE TO SUCH LIABILITY, AND BUYER SHALL HOLD HARMLESS AND INDEMNIFY SELLER FROM AND AGAINST ALL LIABILITY IN EXCESS OF SUCH LIMITATION. SELLER IS NOT RESPONSIBLE FOR ANY INFORMATION, CONTENT, GOODS, SERVICES, PROMOTIONS, ADVERTISEMENTS, PROGRAMS, CODES, OR OTHER ITEMS WHICH MAY BE AVAILABLE THROUGH ANY LINK INCLUDED WITH THE PRODUCT DESCRIPTION. THE FACT THAT THE SITE MAY LINK TO OR FROM ANY OTHER THIRD PARTY SITE DOES NOT CONSTITUTE AN AFFILIATION WITH, ASSOCIATION WITH OR ENDORSEMENT OF ANY INFORMATION, CONTENT, GOODS, SERVICES, PROMOTIONS, ADVERTISEMENTS, PROGRAMS, CODES, OR OTHER ITEMS WHICH MAY BE FOUND ON SUCH LINKED SITE.

• COMPLIANCE WITH LAWS: Each Party agrees to comply with all applicable laws, rules, and regulations (“Laws”), from whatever authority they may emanate, provided they are not in conflict with U.S. Law. Moreover, each party agrees to comply with all applicable U.S. Laws, including but not limited to those Laws administered or enforced by the following U.S. departments and agencies: EPA, OSHA, Commerce Department, State Department and Treasury Department. Furthermore, Buyer shall comply with all applicable export control and trade embargo Laws (including but not limited to the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the regulations administered by the Department of the Treasury’s Office of Foreign Assets Control and the U.S. Foreign Trade Statistics Regulations), and shall not resell, export, re-export, distribute, transfer or dispose of any Good, directly or indirectly, without first obtaining all necessary written consents, permits, authorizations, and licenses and completing such formalities as may be required by any such Laws. Failure by Buyer to comply with such Laws shall constitute a material breach of this Agreement and Buyer shall indemnify Seller for all losses resulting from any such breach. Buyer agrees to impose this same compliance requirement in its contracts with third parties pertaining to the Good. In the event this Agreement, or any material obligation or action herein imposed upon either party hereto, shall at any time be in conflict with any such Law, such that a material change to the terms of this Agreement would be required to restore compliance with Law, then the party affected by such change shall have the right to terminate this Agreement by notice to the other party. Such termination shall not relieve Buyer of its obligation to pay in full any unpaid balances due hereunder; Seller shall be relieved of any obligation to make additional deliveries hereunder as of the date of such termination.