Terms and conditions
A RMA (Return Merchandise Authorization) number is required and must be written on the outside shipping carton.
• Returns must be packaged securely in an outer carton.
• Do not write on the product packaging itself. Write only on the outer shipping carton.
• Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
• Returnable items must be received by Tamerx within 60 days of the product being received by you, the customer. (determined by UPS Tracking info). Product received after 60 days is non-returnable.
• Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
• New parts returned clean, unused, and in new, re-saleable condition within 30 days of the product being received by you are not subject to a restocking fee (0%).
• New parts returned clean, unused, and in new, re-saleable condition after 30 days, and received by Tamerx within 60 days, are subject to a 15% restocking fee.
• Upon receipt, all returns will be inspected. Credit may be refused if the product is not in new, re-saleable condition or is otherwise not eligible under this policy.
• A restocking fee of 20% may be assessed on non-stock, special order, or make-to-order items if a return is accepted, and on shipments refused at delivery with no Tamerx error. Special-order items marked non-returnable on the quote or invoice cannot be returned.
• Original shipping charges will not be refunded.
• Customer is responsible for shipping costs incurred to return products, except where Tamerx shipped the wrong part, shorted the order, or the part arrived damaged in outbound transit. In those cases, there is no restocking fee and Tamerx will cover return freight.
• Approved stocking dealers use the separate Stocking Dealer Returns Addendum.
New-parts restocking schedule
|
WHEN TAMERX RECEIVES THE RETURN |
FEE |
|
Within 30 days — clean, new, unused, original packaging |
0% |
|
After 30 days and received within 60 days — same condition |
15% |
|
Received after 60 days |
Non-returnable |
Days are counted from the date the customer received the product, determined by UPS tracking.
Some Circumstances in which credit will not be issued but not limited to:
• Product received after 60 days of the product being received by you the customer
• Product has been installed and/or used
• Product has been damaged from an attempt to be installed and/or used
• Product is shipped back without original box, manual and/or parts
• Product is not clean, or is not in new, re-saleable condition
• Seal on electrical parts is broken
• Fuel injectors, injection pumps, nozzles, and electronic components if the factory seal is broken or the package has been opened
• Aftertreatment units (DPF / SCR / DOC) if the crate has been opened, the substrate is exposed, the housing is dinged, or clamps/gaskets are missing
• Custom-calibrated, specially ordered, or make-to-order parts marked non-returnable on the quote or invoice
• Product serial number does not match that of which was originally shipped to buyer
• Product is deemed not resellable by Tamerx due to customers’ own actions in dealing with the product
• Cores. Use the Tamerx Core Charge policy.
• Warranty failures. Use the Tamerx Warranty policy.
SMS Terms
By opting in to receive text messages from TamerX Diesel Products through our checkout process, Contact Us form, or Distributor Application form, you agree to receive recurring automated text messages at the phone number provided. Depending on how you opted in, these messages may include order confirmations, shipping updates, cart reminders, responses to inquiries, and marketing or partnership-related communications. Consent to receive these messages is not a condition of any purchase.
• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to cancel your subscription to text messages.
• Reply HELP for assistance, or contact us at (843) 933-3050 or [email protected].
• Supported carriers include but are not limited to AT&T, T-Mobile, Verizon Wireless, and others. Carriers are not liable for delayed or undelivered messages.